Refund & Return Policy

At RelieveVibe, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

If you receive a product that is damaged, defective, incorrect, or otherwise does not meet your expectations, please contact our customer support team as soon as possible after receiving your order.

To be eligible for a return, the item must generally:

• Be unused and in its original condition.

• Include the original packaging and accessories, where applicable.

• Be accompanied by your order details or proof of purchase.

Certain products may not be eligible for return due to hygiene, health, or safety considerations.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you received the wrong item, contact us with:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and the issue

Our team will review your request and provide the appropriate resolution.

Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method whenever possible.

Please note that it may take additional time for your bank, credit-card provider, or payment processor to reflect the refund in your account.

Refund Amount

Approved refunds generally cover the eligible amount paid for the returned product.

Original shipping charges may not be refundable unless the return is due to an error on our part, such as receiving an incorrect or defective product.

Non-Refundable Situations

A refund may not be available when:

• The product has been used or damaged after delivery.

• The product is returned without the required information.

• The item is returned in an unsuitable condition.

• The request does not meet the applicable return requirements.

• The issue is caused by misuse, improper handling, or normal wear and tear.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be fulfilled once an order has entered processing or has been shipped.

If the order has already shipped, our return policy may apply instead.

How to Request a Refund or Return

To request a return or refund, please contact RelieveVibe Customer Support with your order number and details of your request.

Please do not send products back without contacting us first. We will provide further instructions if your request is approved.

Processing Times

Once we receive the returned product, if a return is required, we will inspect it and determine whether the request qualifies for a refund or replacement.

Approved refunds are then processed through the original payment method.

The time it takes for the refund to appear in your account can vary depending on your bank or payment provider.

Questions

If you have any questions about our Refund & Return Policy, please contact the RelieveVibe customer support team.

RelieveVibe

We’re here to help make your shopping experience simple and hassle-free.